Sales Office Administrator

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Job description

Permanent Role - Sales Office Administrator

Please include a covering letter.

Overall Purpose

To support the Sales Office Manager and Customer Services team and provide an excellent admin support service to ensure customer’s needs are met in a timely manner and support with the day to day running of our busy Office as directed by the Customer Service Team Leader or Sales Office Manager.

Key Areas of Accountability and Responsibility

Communication and Customer Service

  • Answer incoming calls, take messages in the absence of team members
  • Provide clear and effective communication to the Customer Service team on any office related issues, liaising with other teams if required


  • Support the smooth running of the customer service/sales team by providing supportive administrative tasks as directed
  • Assist the Sales Office Manager with organising events when necessary
  • Be able to attend and form part of the events team, attending wedding fayres, conferences (this may require some weekend/evening hours)
  • Perform administration duties as required and organise the filing system as directed by Customer Service Team Leader
  • ‪‪Be in communication with all departments and ensure a professional manner at all times promoting the sales team in a positive manner
  • Responsible for the administration for couriers. Liaising with our couriers to monitor all deliveries made and arrange collections use the on line system and excel spreadsheet
  • Manage load list and drivers run administrative task and upload onto TSS
  • Attend to emails and messages, answering and making calls on behalf of the Team and taking concise and accurate messages
  • ‪Be responsible for all Ad hoc admin duties, including Daily Post and monthly stationary ordering, updating swatch labels
  • Responsible for making up swatches and sending out to customers and keeping fully stocked to avoid delays in sending out
  • Assist Customer Service Team with inputting customer orders onto TSS when directed
  • Have an interest in Social media and look for ways to support with the Social Media plan, taking photos and support allocated team member with posting, photographs and dressing the showroom
  • Support the Sales Office Manager with adhoc administrative tasks
  • Be able to use the TSS system to check orders status for customers
  • Assist with Showroom re dressing as directed by the Customer Service Team Leader or Sales Office Manager

Desired skills

  • Numerate and analytical with IT skills
  • Good communication skills both written and verbal
  • Quick learner
  • Organisation and prioritisation skills
  • An eye for detail
  • Be interested in Events, Hospitality and Catering, Hotels and Venues, Weddings and corporate events
  • Outgoing personality with a can do attitude
  • Bright, very enthusiastic, energetic
  • Enjoy working in a small close-knit team
  • Must be able to cope with pressure of tight deadlines

Skills you will need:

Good knowledge of MS Office

Fast and accurate data entry